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How Did We Do?

Mortgages

Feedback Survey.

If you have used our services, how did we do?


Feedback Survey


If you have used our services please tell us how we did. Your answers and comments are completely anonymous unless you wish to leave your name is the comments section.


Approved Mortgage Solutions Ltd - Customer Feedback Survey

Thank you for choosing Approved Mortgage Solutions Ltd. where we aim to provide you
with a fair, efficient and courteous service at all times - together with clear information
about products and types of service we offer. To help us monitor our performance -
and identify any areas for improvement - we'd be grateful if you would take a moment
to complete our confidential customer survey.

1. How Courteous was/were the staff member/s you dealt with?

Not Courteous
Courteous
Very Courteous

2. How confident were you in the knowledge of the sales consultant you dealt with?

Not Confident
Confident
Very Confident

3. How well did we keep you updated about the progress of your case?

Not Very Well
Well
Very Well

4. How easy was it for you to contact us to discuss your case?

Not Easy
Easy
Not Applicable

5. How efficiently did you feel that your case was dealt with?

Inefficiently
Reasonably Efficiently
Efficiently

6. If a problem occurred, did we rectify it satisfactorily?

Yes
No
Not Applicable

How well did we explain things?

By answering the following questions you'll help us assess the clarity of our marketing
and sales literature and identify any areas for improvement.

7. Did you receive a written explanation of the type and cost of service we offer?

Yes
No
Not Sure

8. What type of service do you think we offered you?

Advice and a recommendation
Information only - I made the final choice
Not Sure

9. How do you think we charged you for our service?

There was no charge- your firm received a commission from the mortgage/product provider instead

I paid a fee for your time and/or advice and you refunded all of any commission
from the product provided to me
Not Sure

10. Did you receive a written confirmation as to why the mortgage that was recommended actually fulfils your requirements?

Yes
No
Not Sure

11. How clear did you find the above literature? (please use the comments box at the end to expand if you feel the literature could be improved).

Unclear
Reasonably Clear
Very Clear

Please answer the following questions whether or not you accepted the advice of your consultant?

12. Mortage payment Protection Insurance - sometimes called MPPI or Accident,
Sickness or Unemployment (ASU) Insurance

Were you made aware of this kind of protection and the possible consequences of NOT having adequate cover in place?

Yes
No
Not Sure

Was the policy, benefits and any restrictions fully explained to you

Yes
No
Not Sure

13. Building and/or Contents Insurance

Were you made aware of this kind of protection and the possible consequences of NOT having adequate cover in place?

Yes
No
Not Sure

Was the policy, benefits and any restrictions fully explained to you?

Yes
No
Not Sure

14. Life Insurance and/or Critical Illness Cover

Were you made aware of this kind of protection both to cover your debt and protect your family's way of life, and the possible consequences of NOT having adequate cover in place?

Yes
No
Not Sure

Was the policy, benefits and any restrictions fully explained to you?

Yes
No
Not Sure

If you answered NOT or NOT SURE to any of the above please
call us on 0191 5166894 to discuss this further or provide your
phone number and a convenient time to enable us to contact you.

15. Thinking about the overall level of service we provided, is Approved Mortgage Solutions Ltd a firm that you would recommend if asked?

Yes
No
Not Sure

Additional Comments

 

Thank You - Your feedback is valuable to us.

You voluntarily choose to provide your personal details via this website. Personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998. You agree that such personal information may be used to provide you with details of products or services in writing or by telephone.

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Latest News

Using the links below means you would leave the regulated site of Approved Mortgage Solutions Ltd. Neither Approved Mortgage Solutions Ltd nor TenetLIME Ltd is responsible for the accuracy of the information contained within the non-regulated site.
Will Hollande target UK owners of French property?

With François Hollande’s victory in the recent presidential election it looks like there will be a significant increase in taxes in France

Offset mortgage rates increase

Competitiveness of these deals has lessened in recent months as lenders have increased the price differential

Eurozone fears for UK mortgage rates

Banks’ need to restore their margins from ‘elevated funding costs’ could accelerate cost of borrowing for UK homeowners
 
Copyright © 2012 Approved Mortgage Solutions Ltd. All Rights Reserved.

Approved Mortgage Solutions Limited is an appointed representative of TenetLime Ltd, which is authorised and regulated by the Financial Services Authority.
TenetLIME Limited is entered on the FSA register (www.fsa.gov.uk/register) under reference 311266.
Approved Mortgage Solutions is a company registered in England and Wales with company number 6390685.
Registered Office: 40 Frederick Street, Sunderland, Tyne & Wear; SR1 1LN.

The guidance and/or advice contained within this website is/are subject to the UK regulatory regime and is/are therefore primarily targeted at consumers based in the UK.

Calls may be recorded for training and monitoring.